Privacy Policy

Welcome to AmbulanceCoordinator.com ("Company," "we," "us," or "our"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any other way. We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy applies to all users of our website, mobile applications, and services (collectively, the "Service"). By accessing or using the Service, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, you should not use our Service. We may update this Privacy Policy from time to time, and we will notify you of any significant changes. Your continued use of the Service after any updates constitutes your acceptance of the revised Privacy Policy.

To provide and improve our services, AmbulanceCoordinator.com collects several types of information from and about users including:

Personal Information is any information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, with a particular individual. This may include:

• Contact Information: Your name, email address, phone number, and postal address.
• Account Information: Username, password, and other credentials used to access our services.
• Payment Information: Payment card details, billing address, and transaction history.
• Identifiers: Unique identifiers such as IP address, device ID, and cookies.

Non-Personal Information is data that does not identify you directly. This may include:

• Usage Data: Information about how you interact with our website and services, such as the pages you visit, the features you use, and the time spent on our site.
• Device Information: Details about the device you use to access our services including your device type, operating system, browser type, and network information.

To facilitate Application-to-Person (A2P) messaging, we collect:

• Phone Numbers: Used for sending SMS notifications, alerts, and promotional messages, in compliance with applicable laws.
• Opt-In/Opt-Out Preferences: Records of your consent to receive A2P messages and your choices regarding the frequency and type of messages. You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to tom@ambulancecoordinator.com. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. For privacy-related inquiries, please refer to this privacy policy.

We, and third-party service providers, may automatically collect information through cookies, web beacons, and other tracking technologies. This information helps us analyze trends, administer the site, track users' movements around the site, and gather demographic information.

We may also obtain information from third parties, such as analytics providers, advertising networks, and social media platforms. This information may be combined with the data we collect directly from you to enhance and personalize your experience with our services.

AmbulanceCoordinator.com uses the information we collect from and about you to provide, maintain, and improve our services. We are committed to ensuring that your data is used in a manner that respects your privacy and complies with applicable laws including A2P, CCPA, and CalOPPA.

• Account Management: To create and manage your account, authenticate your identity, and provide you with access to our services.
• Service Delivery: To process transactions, fulfill orders, and provide customer support.
• Personalization: To personalize your experience by displaying content, recommendations, and advertisements that are relevant to your interests.
• Analytics and Improvements: To analyze usage trends and patterns, diagnose technical issues, and improve the functionality and user experience of our services.

• Transactional Messages: To send you important information regarding your account, transactions, and any changes to our services or policies. This includes sending you A2P messages such as SMS alerts, notifications, and confirmations.
• Promotional Messages: With your consent, we may send you promotional communications including newsletters, offers, and updates about new products or services. You can opt out of receiving promotional messages at any time by following the unsubscribe instructions provided in the communication.
• A2P Messaging: To facilitate A2P messaging, such as sending you automated SMS messages related to your account and transactions, and to inform you about relevant updates and offers. We maintain records of your consent to receive such messages and provide an easy way to opt out.

• Compliance with Laws: To comply with legal obligations, such as those under A2P, CCPA, CalOPPA, and other applicable data protection laws. This may include responding to lawful requests from public authorities or government agencies.
• Fraud Prevention and Security: To monitor and prevent fraud, unauthorized activities, and access to our services. This also includes ensuring the security of our users and our platform.
• Enforcement of Terms: To enforce our Terms of Service and other legal agreements, and to protect our rights, privacy, safety, or property, and that of our users or others.

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as payment processors, hosting providers, and A2P messaging platforms. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Consent Management: We ensure that your consent is obtained before collecting or using your information for specific purposes, such as A2P messaging and promotional communications. You can manage your consent preferences through your account settings or by contacting us directly.
• Opt-Out Options: You can opt out of receiving certain communications from us at any time. For example, you can unsubscribe from promotional emails or disable A2P messaging by following the instructions provided in those communications or by updating your preferences in your account settings.

AmbulanceCoordinator.com values your privacy and is committed to protecting your personal information. We share your information only as described in this Privacy Policy, and we do not sell your personal information to third parties. Below are the circumstances under which we may share your information:

We may share your information with third-party service providers who assist us in delivering our services. These providers perform various functions on our behalf, such as:

• Payment Processing: Processing payments, refunds, and managing billing.
• Hosting Services: Hosting and maintaining our website and services.
• A2P Messaging: Facilitating automated messaging services including sending SMS notifications and alerts.
• Analytics and Marketing: Analyzing user data and behavior to help us improve our services and personalize your experience.

All service providers are contractually obligated to protect your information and are prohibited from using your personal data for any purpose other than the specific services they provide to us.

In the event of a merger, acquisition, restructuring, bankruptcy, or other corporate transaction, your information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information through a prominent notice on our website or via email.

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

• Compliance with Laws: Sharing information to comply with legal obligations including A2P, CCPA, CalOPPA, and other relevant data protection laws.
• Legal Processes: Responding to subpoenas, court orders, or legal processes.
• Law Enforcement: Cooperating with law enforcement or other government agencies for the purposes of investigating fraud, illegal activities, or other actions that may threaten the security of our users or the public.

We may share your information when we believe that such disclosure is necessary to:

• Enforce Our Terms: Enforce our Terms of Service, Privacy Policy, or other agreements.
• Protect Our Users: Protect the rights, privacy, safety, or property of AmbulanceCoordinator.com, our users, or others.
• Prevent Harm: Prevent, investigate, or address potential threats, illegal activities, or security issues.

We may share aggregated or de-identified information that cannot be used to identify you personally. This information may be shared with third parties for various purposes, such as:

• Research and Analysis: Conducting research, analyzing trends, and improving our services.
• Marketing: Developing marketing strategies and understanding customer needs.

• Opt-Out of Sharing: In accordance with CCPA, you have the right to opt out of the sale of your personal information. However, as stated, AmbulanceCoordinator.com does not sell your personal information to third parties. If we ever change this practice, we will notify you and provide an opportunity to opt out.
• Access to Shared Information: You have the right to request information about how your personal data has been shared with third parties. To exercise this right, please contact us at tom@ambulancecoordinator.com.

AmbulanceCoordinator.com takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

To protect your personal information, we employ the following security measures:

• Encryption: We use industry-standard encryption protocols to secure data transmitted between your device and our servers, as well as to encrypt sensitive information stored in our systems.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We require all employees and contractors to adhere to strict confidentiality obligations.
• Regular Audits: We conduct regular security audits and assessments to identify potential vulnerabilities and ensure that our security practices comply with industry standards and regulations.
• Secure Hosting: Our servers are hosted in secure facilities that are protected by firewalls, intrusion detection systems, and other advanced security technologies.

While we take extensive measures to protect your information, you also play a crucial role in safeguarding your data:

• Password Security: We encourage you to use strong, unique passwords for your accounts and to change them regularly. Do not share your password with others, and avoid using the same password across multiple services.
• Secure Devices: Ensure that your devices are protected by up-to-date antivirus software, firewalls, and other security tools. Be cautious when accessing your account from public or shared computers.
• Phishing Awareness: Be aware of phishing attempts and other scams that seek to steal your personal information. AmbulanceCoordinator.com will never ask for your password or other sensitive information via email.

In the unlikely event of a data breach that compromises your personal information, we have a robust incident response plan in place:

• Notification: We will notify you as soon as possible if a data breach occurs that may have exposed your personal information. We will also provide information about the nature of the breach, the steps we are taking to mitigate its impact, and what you can do to protect yourself.
• Regulatory Compliance: We will comply with all applicable laws and regulations regarding data breach notification including those set forth by CCPA, CalOPPA, and other relevant privacy laws.

• Retention Period: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
• Secure Disposal: When disposing of personal information, we take measures to ensure that the data is irretrievably destroyed including the use of secure deletion software and physical destruction of storage media.

• Service Provider Security: We work with third-party service providers who may have access to your personal information in order to provide services on our behalf. We require these providers to implement security measures that are at least as protective as those described in this Privacy Policy.
• Data Sharing Precautions: When sharing your information with third parties, we take precautions to ensure that the data is transmitted securely and that the recipient has adequate security controls in place.

AmbulanceCoordinator.com is committed to providing you with the rights and controls over your personal information as required by applicable laws including the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). This section outlines your rights regarding your personal information and how you can exercise those rights.

You have the right to request information about the personal information we collect, use, disclose, and share. Specifically, you can request:

• Categories of Information: The categories of personal information we have collected about you.
• Sources of Information: The categories of sources from which the personal information was collected.
• Purpose of Collection: The business or commercial purpose for collecting or selling your personal information.
• Third-Party Sharing: The categories of third parties with whom we share personal information.
• Specific Information: The specific pieces of personal information we have collected about you.

You have the right to access the personal information we hold about you. Upon request, we will provide you with a copy of your personal information in a portable and readily usable format.

You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions. We will comply with your request unless the information is necessary for:

• Completing Transactions: Completing the transaction for which the personal information was collected, providing a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship.
• Legal Compliance: Complying with a legal obligation, such as those imposed by CCPA or other applicable laws.
• Security: Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible for such activities.

AmbulanceCoordinator.com does not and will not sell your personal information to third parties.

We will not discriminate against you for exercising any of your privacy rights. This means we will not:

• Deny Services: Deny you goods or services.
• Charge Different Prices: Charge you different prices or rates for goods or services including through the use of discounts or other benefits or by imposing penalties.
• Provide a Different Level of Service: Provide you with a different level or quality of goods or services.

You have the right to request corrections to any inaccurate or incomplete personal information we hold about you. We will correct the information as required by applicable laws.

To exercise any of your rights as described in this Privacy Policy, please contact us using the information provided in the "Contact Information" section below. You may be required to verify your identity before we can process your request. We will respond to your request within the timeframe required by law.

You may designate an authorized agent to make a request under CCPA on your behalf. The authorized agent must provide written proof of their authority to act on your behalf, and we may require you to verify your identity directly with us.

AmbulanceCoordinator.com retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. This section explains how long we keep your data and the criteria we use to determine retention periods.

The retention periods for your personal information may vary depending on the type of information and the purposes for which it was collected:

• Account Information: We retain your account information, such as your name, email address, and contact details, for as long as your account is active and for a reasonable period thereafter, to facilitate account reactivation or comply with legal obligations.
• Transaction Data: We retain transaction data, such as payment history and order details, for as long as necessary to complete the transaction and for record-keeping purposes required by law (e.g., tax regulations).
• A2P Messaging Data: Records of your consent to receive A2P messages and your messaging preferences are retained for the duration of your relationship with us and for any additional period required by applicable regulations.
• Marketing Data: If you have opted to receive marketing communications, we retain your contact information for marketing purposes until you opt out or withdraw your consent.
• Legal Compliance and Protection: We may retain your information for an extended period if necessary to comply with legal obligations, resolve disputes, or enforce our agreements including retaining data for audits, fraud prevention, or investigations.

The specific retention periods are determined based on the following criteria:

• Purpose of Collection: We retain data for as long as necessary to fulfill the original purpose of collection, such as providing services, processing transactions, or maintaining your account.
• Legal Requirements: Retention periods are influenced by legal and regulatory obligations that require us to retain certain data for specific periods (e.g., tax, audit, and financial reporting requirements).
• Business Needs: We consider our business needs and the necessity to protect our legal rights and interests when determining how long to retain certain data.
• User Requests: If you request the deletion of your personal information, we will delete or anonymize the data as required by applicable laws, subject to any legal or legitimate business grounds for retaining it.

When your personal information is no longer needed for the purposes for which it was collected, or when you request its deletion, we will take appropriate measures to securely dispose of the data:

• Digital Data: We use secure deletion methods, such as data wiping or encryption, to ensure that personal information is irretrievably destroyed from our systems.
• Physical Data: For physical records, such as printed documents, we use secure shredding or incineration methods to ensure complete destruction of the information.

You have the right to request access to the personal information we hold about you, as well as to request its deletion or correction. Please refer to the "User Rights" section of this Privacy Policy for more information on how to exercise these rights.

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help the website remember information about your visit, such as your preferences and settings, and enable certain functionalities.

We use the following types of cookies on our website:

• Essential Cookies: These cookies are necessary for the website to function correctly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, some parts of our website may not work as intended.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you encounter any errors. The data collected is aggregated and anonymous, helping us improve the website's performance and user experience.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: At this time, AmbulanceCoordinator.com does not use targeting or advertising cookies. These cookies, if used, would allow us to deliver ads that are relevant to your interests based on your browsing history. We are committed to transparency and user privacy, and should we decide to implement such cookies in the future, we will update this Privacy Policy and seek your explicit consent before doing so.

In addition to cookies, we may use web beacons (also known as pixel tags or clear GIFs) and other tracking technologies. These technologies help us track user behavior, measure the effectiveness of our marketing campaigns, and improve our services. Web beacons are typically transparent images embedded in emails or web pages that allow us to monitor whether you have interacted with certain content.

We may allow third-party service providers to set cookies or use other tracking technologies on our website. These third parties may include analytics providers, advertising networks, and social media platforms. The information collected by these third parties is subject to their own privacy policies, and we encourage you to review those policies.

You have several options to control the use of cookies and tracking technologies on our website:

• Browser Settings: Most web browsers allow you to manage cookies through their settings. You can choose to block or delete cookies, but please note that doing so may affect the functionality of our website.
• Opt-Out Tools: Some third-party services offers opt-out mechanisms for cookies used for advertising purposes. For example, you can visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA) websites to opt out of targeted advertising.
• Do Not Track (DNT) Signals: Our website may not respond to "Do Not Track" signals sent by your browser. However, you can still control the collection of your data through other opt-out options provided in this section.

• Obtaining Consent: In compliance with CCPA, CalOPPA, and other applicable laws, we obtain your consent before placing non-essential cookies on your device. When you first visit our website, you will be presented with a cookie banner that allows you to accept or reject certain types of cookies.
• Your Privacy Rights: You have the right to know what personal information is collected through cookies and tracking technologies, the right to access and request deletion of your personal data, and the right to opt out of the sale of your personal information. Please refer to the "User Rights" section of this Privacy Policy for more information on how to exercise these rights.

AmbulanceCoordinator.com may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We are committed to keeping you informed about how we protect your personal information, and we will notify you of significant changes to this Privacy Policy as described below.

When we make material changes to this Privacy Policy, we will notify you in one or more of the following ways:

• Email Notification: We may send an email to the address associated with your account to inform you of the changes. This notification will include a summary of the key updates and a link to the revised Privacy Policy.
• Website Notification: We will post a notice on our website, such as a banner or pop-up, to alert you to the changes. The notice will include a link to the updated Privacy Policy and may provide additional information about the changes.
• In-App Notification: If you use our mobile or web applications, we may display an in-app message to notify you of the changes and direct you to the updated Privacy Policy.

Any changes to this Privacy Policy will be effective as of the date specified in the notice or within the revised Privacy Policy. If you continue to use our services after the changes take effect, you will be deemed to have accepted the updated Privacy Policy. The "Last Updated" date at the top of this Privacy Policy indicates when the latest changes were made.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you do not agree with any changes to this Privacy Policy, you should stop using our services and request the deletion of your account and personal information.

For your reference, we may maintain an archive of previous versions of this Privacy Policy. You can request access to prior versions by contacting us at tom@ambulancecoordinator.com.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please feel free to contact us. We are here to help and ensure that your privacy rights are respected.

For general inquiries about this Privacy Policy, or if you need assistance with your privacy rights, you can contact our Privacy Team at:

Email: tom@ambulancecoordinator.com

Phone: 1.217.840.6418

Mailing Address:

AmbulanceCoordinator.com

402 Maple Ln

Monticello, IL, 61856

United States of America

If you would like to access, correct, or delete your personal information, or if you have any other data-related requests, please contact us using the details provided above. To ensure the security of your data, we may require you to verify your identity before processing your request.

To opt out of receiving promotional communications including A2P messages, or to manage your communication preferences, you can:

• Follow the instructions provided in the communication: Every promotional email or SMS message you receive will include an option to unsubscribe or opt out.
• Contact us directly: You can also reach out to us at tom@ambulancecoordinator.com to update your preferences or request to opt out.

If you believe that your privacy rights have been violated, or if you have a complaint about how we have handled your personal information, please contact us at the above address. We take privacy concerns seriously and will work to resolve your complaint promptly.

If you are not satisfied with our response to your privacy-related inquiries, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For users in California, you can contact the California Attorney General's Office for assistance.

AmbulanceCoordinator.com uses analytics tools and other tracking technologies to understand how users interact with our services, improve our offerings, and enhance your experience. This section outlines the types of analytics we use, the data collected, and how you can manage your preferences.

We use third-party analytics tools, such as Google Analytics, to collect and analyze data about your use of our website and services. These tools help us understand trends, user behavior, and how our services are being accessed and used. The information collected typically includes:

• Usage Data: Information about how you interact with our website, such as the pages you visit, the links you click, and the duration of your visits.
• Device Information: Details about the device you use to access our services including your IP address, browser type, operating system, and screen resolution.
• Geolocation Data: Information about your approximate location based on your IP address, which helps us understand where our users are located.

The data collected through analytics tools is used to:

• Improve User Experience: Understand how users interact with our services to make improvements and optimize user experience.
• Develop New Features: Identify trends and user needs to inform the development of new features and offerings.
• Measure Performance: Evaluate the performance of our website, marketing campaigns, and content to ensure they meet our goals and user expectations.

• Aggregated Data: The data collected through analytics tools is typically aggregated and anonymized, meaning it cannot be used to identify you personally. We may share this aggregated data with third parties, such as business partners or advertisers, to provide insights into the usage patterns of our services.
• Third-Party Providers: Our analytics providers may also use the data collected to improve their own services. These third parties are governed by their own privacy policies, and we encourage you to review them.

You have several options to control how your data is collected and used by analytics tools:

• Opt-Out Options: Many analytics providers offer opt-out mechanisms that allow you to prevent your data from being used for analytics purposes. For example, you can use the Google Analytics Opt-Out Browser Add-on to disable Google Analytics tracking.
• Browser Settings: You can adjust your browser settings to block or delete cookies, which may impact the functionality of analytics tools. Please note that disabling cookies may affect your experience on our website.
• Do Not Track (DNT) Signals: While our website may not respond to Do Not Track signals, you can manage your preferences using the other methods provided in this section.

AmbulanceCoordinator.com may use your personal information to send you promotional emails, newsletters, and other marketing communications. This section outlines how we use your email address for marketing purposes, how you can manage your email preferences, and your rights regarding marketing communications.

We may use the email address you provide to:

• Send Promotional Emails: Deliver promotional offers, newsletters, and information about new products or services that we think may be of interest to you.
• Transactional Communications: Send important information regarding your account, transactions, or changes to our services or policies. These emails are necessary for the operation of our services and are not considered marketing communications.
• Targeted Campaigns: Use your email address to deliver targeted marketing campaigns based on your preferences, purchase history, or interactions with our services.

• Consent Requirement: We will only send you marketing emails if you have provided your explicit consent to receive them. You may be asked to opt in to receive marketing communications during account registration, when making a purchase, or at other interaction points.
• Double Opt-In: In some cases, we may use a double opt-in process, where you confirm your email address and consent to receive marketing communications by clicking a link in a confirmation email.

You have the right to control your email marketing preferences at any time:

• Unsubscribe: You can opt out of receiving marketing emails by clicking the "unsubscribe" link included in every marketing email we send. This will remove you from our marketing list, but you will still receive transactional and service-related emails.
• Update Preferences: You can manage your email preferences through your account settings on our website or by contacting us directly at tom@ambulancecoordinator.com.

• CAN-SPAM Act Compliance: AmbulanceCoordinator.com complies with the CAN-SPAM Act by ensuring that all marketing emails include accurate sender information, a clear subject line, and an easy-to-use unsubscribe link. We also honor all opt-out requests promptly and do not charge a fee or require you to take any additional steps to unsubscribe.
• CCPA and CalOPPA Compliance: In compliance with CCPA and CalOPPA, you have the right to know how your personal information is used for email marketing, the right to access and request deletion of your personal information, and the right to opt out of the sale of your personal information. Please refer to the "User Rights" section of this Privacy Policy for more details.

• Service Providers: We may use third-party service providers to manage and deliver our email marketing campaigns. These providers are contractually obligated to protect your personal information and use it only for the purposes specified by us.
• Data Sharing: We do not sell your email address or other personal information to third parties for their marketing purposes.

AmbulanceCoordinator.com may display advertisements on our website, applications, or services, and we may use third-party advertising networks to manage and display these ads. This section explains how we use your information for advertising purposes, the types of ads you may see, and your choices regarding ad-related data.

• Contextual Advertising: Ads that are shown based on the content you are viewing on our website or services. These ads do not rely on collecting your personal information for targeting purposes.
• Targeted Advertising: Ads that are tailored to your interests based on your browsing history, interactions with our services, and other data collected by us or third-party advertising partners. These ads may appear on our website, as well as on other websites and platforms you visit.

We, and our third-party advertising partners, may use various technologies to collect information about your interactions with our services and other websites to deliver targeted ads. This data may include:

• Cookies and Trackers: We may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior, such as the pages you visit, the links you click, and the ads you view.
• Device Information: Information about your device including your IP address, browser type, operating system, and device identifiers, may be collected to optimize ad delivery.
• Third-Party Data: We may partner with third-party ad networks, exchanges, and data providers who collect data across different websites and services to deliver more relevant ads to you.

We may work with third-party advertising networks and partners to display ads on our services and across the web. These third parties may collect and use information about your visits to our website and other websites to provide advertisements about goods and services that may be of interest to you. These third parties are subject to their own privacy policies, which we encourage you to review.

You have several options to control how your data is used for advertising purposes:

• Ad Preferences: You can manage your ad preferences directly through your account settings on our website or by adjusting your settings on the platforms where you see our ads (e.g., Google, Facebook).
• Opt-Out of Targeted Ads: You can opt out of targeted advertising by using the opt-out tools provided by industry groups such as the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI). These tools allow you to opt out of targeted ads from participating companies across multiple platforms.
• Browser Settings: You can also adjust your browser settings to block or delete cookies used for advertising purposes. Please note that disabling cookies may affect your experience on our website and the relevancy of the ads you see.
• Do Not Track (DNT): While our website may not respond to Do Not Track signals, you can manage your ad preferences using the other options provided in this section.

• CCPA Compliance: In compliance with the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected and used for advertising purposes, the right to access and request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information for monetary compensation.
• CalOPPA Compliance: We comply with the California Online Privacy Protection Act (CalOPPA) by providing clear information about our advertising practices and how you can manage your privacy preferences.

We do not knowingly target or serve ads to children under the age of 13. If we become aware that we have inadvertently collected personal information from a child for advertising purposes, we will take steps to delete such information as soon as possible.

AmbulanceCoordinator.com processes payments for our services through secure and trusted third-party payment processors. This section outlines how we handle your payment information, the measures we take to protect it, and your rights concerning payment data.

When you make a purchase or subscription through our services, we may collect certain payment-related information including:

• Payment Method Details: Information such as your credit card number, billing address, and payment method (e.g., PayPal, Stripe).
• Transaction Data: Details about your transactions with us including the date, time, and amount of the transaction, as well as any applicable discounts or promotional codes.

Your payment information is used solely for processing transactions and providing you with the services you have requested. Specifically, we may use your payment information to:

• Process Payments: Facilitate the payment for your purchases, subscriptions, and other transactions.
• Fraud Prevention: Monitor transactions for fraudulent activity and take steps to protect against unauthorized transactions.
• Customer Support: Assist you with any issues related to payments, such as refunds, disputes, or billing inquiries.

We use third-party payment processors, (e.g., PayPal, Stripe) to handle payment transactions securely. These payment processors are responsible for collecting and processing your payment information and are subject to their own privacy policies and practices.

• Data Security: Our payment processors are required to adhere to industry standards for data security including Payment Card Industry Data Security Standard (PCI DSS) compliance. Your payment information is encrypted and transmitted securely to prevent unauthorized access.
• Limited Access: AmbulanceCoordinator.com does not store your full credit card number or other sensitive payment information on our servers. Instead, this information is stored securely by our payment processors.

For subscription-based services, we may store limited billing information to manage your subscription including:

• Recurring Payments: If you have opted for a subscription plan, we will use your payment information to process recurring payments in accordance with your subscription agreement.
• Subscription Changes: You can manage your subscription including updating your payment method, canceling your subscription, or changing your billing frequency, through your account settings or by contacting us directly.

• Refund Policy: Our refund policy, as outlined in our Terms of Service, applies to all transactions. If you are entitled to a refund, we will process the refund using the original payment method whenever possible.
• Dispute Resolution: If you have a dispute regarding a payment or transaction, please contact our customer support team at tom@ambulancecoordinator.com. We will work with you and the payment processor to resolve the issue promptly.

You have the right to access and update your payment information at any time. Additionally, you can request the deletion of your payment information by contacting us, subject to our retention obligations under applicable law.

• Accessing and Updating Information: You can update your payment method or billing information through your account settings on our website or by contacting us directly.
• Deletion Requests: To request the deletion of your payment information, please contact us at tom@ambulancecoordinator.com. Please note that we may retain certain transaction data as required by law for accounting, audit, or compliance purposes.

We comply with all applicable laws and regulations related to payment processing including consumer protection laws, anti-fraud regulations, and data protection requirements. This includes ensuring that our payment practices align with A2P, CCPA, and CalOPPA requirements.

AmbulanceCoordinator.com uses remarketing services to advertise to you on third-party websites after you have visited our website or used our services. This section explains how we use remarketing, the data involved, and how you can control your remarketing preferences.

Remarketing is a form of online advertising that allows us to target ads to users who have previously visited our website or used our services. By using cookies and other tracking technologies, we can display relevant ads to you as you browse other websites or use other online services.

We use remarketing services to:

• Deliver Relevant Ads: Show you ads that are relevant to your interests based on your previous interactions with our website or services.
• Reconnect with Users: Encourage you to return to our website or complete an action, such as finalizing a purchase or signing up for a service.
• Measure Campaign Effectiveness: Track the performance of our remarketing campaigns and optimize our advertising strategies.

We use third-party vendors, such as Google Ads, Facebook, and other advertising networks, to manage our remarketing campaigns. These vendors use cookies and other tracking technologies to collect information about your online activities including your visits to our website and other websites.

• Data Collected: Information collected by these third parties may include your IP address, browser type, device information, and your interactions with our website.
• Use of Data: The data collected is used to serve ads based on your past visits to our website, across different websites and platforms that you visit.

You have several options to control how your data is used for remarketing purposes:

• Opt-Out of Remarketing: You can opt out of Google’s use of cookies for remarketing by visiting Google Ads Settings. Similarly, you can opt out of Facebook’s interest-based ads through your Facebook account settings or by visiting the Digital Advertising Alliance (DAA) opt-out page.
• Browser Settings: You can manage your cookie preferences through your browser settings. This includes blocking or deleting cookies used for remarketing. However, disabling cookies may impact your experience on our website and the relevancy of the ads you see.
• Do Not Track (DNT): While our website may not respond to Do Not Track signals, you can manage your remarketing preferences using the other options provided in this section.

• CCPA Compliance: Under the California Consumer Privacy Act (CCPA), you have the right to know how your personal information is used for remarketing, the right to access and request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell or share your personal information for monetary compensation.
• CalOPPA Compliance: We comply with the California Online Privacy Protection Act (CalOPPA) by providing clear information about our remarketing practices and how you can manage your privacy preferences.

We do not knowingly use remarketing to target ads to children under the age of 13. If we become aware that we have inadvertently used remarketing to target ads to children, we will take steps to stop such practices and delete any related data as soon as possible.

AmbulanceCoordinator.com may offer features that allow you to create, submit, post, display, or share content (collectively, "User-Generated Content") on our website or through our services. This section explains how we handle User-Generated Content, your rights and responsibilities, and how your data is managed in connection with this content.

User-Generated Content includes any content that you create and share on our platform, such as:

• Comments and Reviews: Text, images, or other content that you post as comments, reviews, or feedback.
• Media Uploads: Photos, videos, audio files, or other media that you upload or share through our services.
• Profile Information: Details you provide in your user profile including your username, bio, and profile picture.
• Posts and Messages: Content shared in forums, discussion boards, private messages, or other interactive areas of our services.

User-Generated Content may be used in the following ways:

• Public Display: Content you share publicly, such as comments, reviews, or forum posts, may be visible to other users and visitors to our website or services. This content can be accessed, viewed, and shared by others.
• Promotion and Marketing: We may use User-Generated Content for promotional purposes, such as featuring positive reviews or testimonials on our website or in marketing materials, with your consent.
• Service Improvement: Your feedback and suggestions may be used to improve our services, develop new features, or address issues you have identified.

You retain ownership of any User-Generated Content you create and share. However, by submitting content, you grant AmbulanceCoordinator.com a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, display, distribute, and create derivative works based on your content in connection with our services, subject to the following:

• Accuracy: You are responsible for ensuring that any content you post is accurate, lawful, and does not infringe on the rights of others.
• Appropriate Use: You agree not to post content that is offensive, defamatory, obscene, or otherwise violates our Terms of Service. We reserve the right to remove or modify any content that we determine violates our policies.
• Privacy of Others: You should not share personal information about others without their consent. This includes posting contact details, private conversations, or other sensitive information.

• Public Accessibility: User-Generated Content that you share publicly may remain accessible to others even after you delete your account, unless you request its removal or it is removed due to a violation of our policies.
• Retention of Content: We may retain copies of User-Generated Content for backup, archival, or legal purposes even after it has been deleted or your account has been terminated. This retention will be in accordance with our data retention policies and applicable laws.
• Anonymization: If we use your User-Generated Content for analysis or other purposes, we may anonymize the data to ensure that it cannot be used to identify you personally.

• Sharing with Partners: We may share User-Generated Content with third-party service providers, such as content moderation services, advertising partners, or analytics providers, as needed to operate and improve our services.
• Third-Party Links: If your content includes links to third-party websites, please be aware that those websites may have their own privacy policies, and we do not control or take responsibility for their content or practices.

If you wish to have your User-Generated Content removed from our website or services, please contact us at tom@ambulancecoordinator.com. We will make reasonable efforts to comply with your request, subject to any legal obligations we may have to retain the content.

AmbulanceCoordinator.com provides you with control over how your personal information is collected, used, and shared. This section explains how you can change or withdraw your consent regarding the processing of your personal information and the implications of doing so.

You have the right to change your consent preferences at any time. This includes modifying your consent for:

• Marketing Communications: You can update your preferences regarding receiving promotional emails, SMS messages, or other marketing communications.
• Cookies and Tracking Technologies: You can adjust your consent for the use of cookies and similar tracking technologies that collect your data for analytics, advertising, or personalization purposes.
• Data Sharing: You can change your consent for sharing your personal information with third-party service providers or partners for specific purposes.

You can change your consent preferences through the following methods:

• Account Settings: If you have an account with us, you can log in and update your consent preferences through your account settings.
• Communication Preferences: For marketing communications, you can click the "unsubscribe" link in any email or SMS message you receive from us to update your preferences.
• Cookie Settings: You can manage your cookie preferences through your browser settings or by accessing the cookie consent tool available on our website.
• Contact Us: You can contact us directly at tom@ambulancecoordinator.com to request changes to your consent preferences.

You have the right to withdraw your consent for the processing of your personal information at any time. Please note:

• Effect of Withdrawal: Withdrawing consent may affect your ability to use certain features of our services. For example, if you withdraw consent for the use of cookies, some functionalities on our website may not work as intended.
• Timing: Once we receive your request to withdraw consent, we will process it promptly. However, it may take some time to fully implement the changes across all systems.
• Legal Obligations: Even if you withdraw your consent, we may still retain certain personal information as required by law or for legitimate business purposes, such as completing transactions, maintaining security, or complying with legal obligations.

Changing or withdrawing your consent may have the following implications:

• Service Limitations: Certain features or services may no longer be available to you if they rely on the processing of personal information for which you have withdrawn consent.
• Data Retention: If you withdraw consent, we may still retain a copy of your personal information for backup, archival, or legal purposes, in accordance with our data retention policies.
• Marketing Opt-Out: If you opt out of marketing communications, you may still receive transactional or service-related communications that are necessary for the operation of our services.

AmbulanceCoordinator.com is committed to complying with applicable privacy laws including the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). We respect your rights to change or withdraw your consent and will ensure that your preferences are honored in accordance with these laws.